Below are some common questions about Infinity Clips
1. Choose necklace length.
2. Twist to front of body for easy viewing.
3. Secure chains at desired shortening location between the top of clasp and cushion insert.
4. Engage safety clasp if included.
5. Reposition clasp at the back of neck.
Tips: Necklace ends should be secured before shortening. Do not remove the cushion insert, it is necessary for shortening operation to hold chains in place. Position a single chain on each side of the center prong for secure hold.
Infinity Clips come in two sizes to fit a variety of chain styles including box chains, small link chains, rope chains, cable chains and more! They are not made to work with pearls or thicker chains over 2.5mm.
We currently offer small & large size clips for shortening chains up to 2.5mm thick.
Small Infinity Clips shorten necklace chains between 0.8mm & 1.5mm.
Large Infinity Clips shorten necklace chains between 1.3mm & 2.5mm.
The sizing is based on the largest measurement of the chain. For instance, a flat chain with a 2mm width would require a large size Infinity Clip.
Please refer to our chain size chart here for help determining your necklace chain size.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
At this time, we only ship international orders through our Etsy store where we offer the same collection available on our website.
Processing time on all orders is 2-5 business days. Please feel free to contact us for help with rush orders. We also offer expedited shipping options at checkout.
We ship using USPS First Class, Priority & Express mail which can be selected at checkout
Receive FREE First Class shipping on all US orders over $35 & FREE Priority Mail shipping on all US orders over $100
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Below are some common questions about Infinity Clips issues and return policy
We are not happy until you are happy! At Infinity Clips, we stand by our products 100% so we make our return policy easy: Yes we accept returns. Yes you may exchange it. Yes we process refunds. Just let us know how we can help by contacting us at email@example.com or through our contact form.
We are happy to offer complimentary cushion replacements. Please send us a message through the contact form below with the quantity you need and your order number and we will send them right out to you.
The most common reason for this is that the chain you are trying to shorten is too thick for the size clip you are using. When this happens the clip can become bent out of shape and no longer close tightly. A quick fix for this is to put a little pressure on the clip in the open position.
You can make sure you are using the correct size chain for the clip you purchased by referring to the chain size guide here.
If you need additional help please feel free to reach out to us through the contact form below.